{"action":"Upgrade otrs2 to 5.0.20-1 or later.","affected":[{"fixed":"5.0.20-1","introduced":"0"}],"component":"otrs2","cve_ids":[],"ecosystem":"Debian","ecosystem_qualifier":"Debian:11","exploited":false,"fixed_versions":["5.0.20-1"],"id":"tcs_01M5NCRKHQ93H16DM21JX74AGR","modified_at":"2026-08-04T05:47:37.176310190Z","published_at":"2017-06-12T06:29:00.477Z","references":["https://osv.dev/vulnerability/DEBIAN-CVE-2017-9324","https://security-tracker.debian.org/tracker/CVE-2017-9324"],"severity":{"label":"high","score":8.8},"sources":[{"source":"osv","source_id":"DEBIAN-CVE-2017-9324","url":"https://osv.dev/vulnerability/DEBIAN-CVE-2017-9324"}],"summary":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain admin"}