{"action":"Upgrade otrs2 to 6.0.14-1 or later.","affected":[{"fixed":"6.0.14-1","introduced":"0"}],"component":"otrs2","cve_ids":[],"ecosystem":"Debian","ecosystem_qualifier":"Debian:11","exploited":false,"fixed_versions":["6.0.14-1"],"id":"tcs_01M5NDBGNPGRV8N99CVVR80FJ9","modified_at":"2026-08-04T06:04:36.601045642Z","published_at":"2019-03-13T22:29:00.240Z","references":["https://osv.dev/vulnerability/DEBIAN-CVE-2018-20800","https://security-tracker.debian.org/tracker/CVE-2018-20800"],"severity":{"label":"medium","score":6.5},"sources":[{"source":"osv","source_id":"DEBIAN-CVE-2018-20800","url":"https://osv.dev/vulnerability/DEBIAN-CVE-2018-20800"}],"summary":"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their age"}